Spa Etiquette


Some physical ailments may prevent you from receiving certain treatments.

  • Pregnancy

  • Allergies

  • Recent surgeries

  • Physical ailments such as epilepsy, cancer, diabetes, cardiac problems

  • If you are affected by any of the health conditions listed above, or others that aren’t listed, please consult with your physician prior to booking a treatment at Caledon Oaks

  • Please inform us of any conditions when making a booking

  • Caledon Oaks Day Spa cannot be held responsible for illness or injury due to client negligence


Dressing During Treatment

  • Only leave your underwear on (ladies remove your bra)

  • You will be draped with sheets/towels during your treatment, except for areas being treated

  • You will receive disposable underwear for body treatments (scrubs & wraps)


Important Notes

  • Please allow an hour between your last meal and your treatments.
  • We charge a $10 fee for polish take off. To avoid this charge, please make sure your nails are free from any polish.
  • We do not take off shellac.
  • Caledon Oaks Day Spa is a non-smoking facility.
  • All of our prices are in Canadian Currency. Prices and services are subject to change.
  • We require a valid credit card number at time of booking.
  • Accepted forms of payment: all major credit cards, cash, EMT.
  • First time clients will need to fill out an Intake Form.
  • Please note, we welcome men at the spa, but they must be accompanied by a female. Thanks for your understanding in this matter.
  • If you do not have a credit card, we require a $50 deposit at the time of booking that will be used towards your services. (Deposit will be returned to you if appointment is cancelled within the allowed time).
  • If you have won a Caledon Oaks Day Spa Giveaway Package, it must be redeemed within 30 days of the contest end date.
  • We require a $50 deposit to secure your reservation. Deposit will be returned to you after your appointment has been completed.
  • If you need to cancel your appointment, please notify us at least 24 hours before your appointment. Appointments canceled without 24 hours notice, will be subject to a $50 fee.
  • We will apply a $50 for a no show appointment, that is non-refundable.

Cancellation Policy

  • We require a minimum of 48 hours advance notice for the cancellation of any Retreats/Packages that are booked. Cancelling less than 48 hours prior to the appointment, will result in a 50% charge; cancelling less than 24 hours prior to the appointment will result in a 100% charge on your credit card.
  • Singles service(s) cancellation requires 24 hours advance notice.
  • We appreciate your co-operation and understanding of our cancellation policy.