Spa Etiquette

We have put strict protocols and measures in place to ensure the safety of everyone entering the spa.

Click here to read our full COVID-19 protocol.

Some physical ailments may prevent you from receiving certain treatments.

  • Pregnancy

  • Allergies

  • Recent surgeries

  • Physical ailments such as epilepsy, cancer, diabetes, cardiac problems

  • If you are affected by any of the health conditions listed above, or others that aren’t listed, please consult with your physician prior to booking a treatment at Caledon Oaks

  • Please inform us of any conditions when making a booking

  • Caledon Oaks Day Spa cannot be held responsible for illness or injury due to client negligence

Dressing During Treatment

  • Only leave your underwear on (ladies remove your bra)

  • You will be draped with sheets/towels during your treatment, except for areas being treated

Important Notes

  • Please allow an hour between your last meal and your treatments.
  • If your retreat includes nail work we will send you specific instructions in your booking confirmation/appointment details. We do not remove polish/shellac/gel at the spa.
  • Caledon Oaks Day Spa is a non-smoking facility.
  • All of our prices are in Canadian Currency. Prices and services are subject to change.
  • We require a deposit upon booking that will be applied towards the cost of your services.
  • Retreats with 1-3 people: a per person deposit of $67.80 ($60.00 + 13% tax) is required to secure the booking.
  • Retreats/Services booked with 4+ people: a NON-REFUNDABLE per person deposit of $67.80 ($60.00 + 13% tax) is required to secure the booking.
  • Accepted forms of payment: all major credit cards, cash, EMT.
  • First-time clients will need to fill out an Intake Form.
  • We welcome females (individuals, pairs, or groups), couples, or co-ed groups.
  • If you have won a Caledon Oaks Day Spa Giveaway Package, it must be redeemed within 30 days of the contest's end date.
  • We require a $50 deposit to secure your reservation. The deposit will be returned to you after your appointment has been completed.

Rescheduled Appointments

  • We require at least 24 hrs notice if you need to reschedule your appointment.
  • Please note, we allow 1 reschedule of your appointment, under the same deposit.
  • If you miss your rescheduled appointment or need to reschedule again or cancel, you will forfeit your original deposit and will need to put down a new deposit for any future re-bookings.

Cancellation Policy

  • We require (in writing) a minimum of 48 hours advance notice for the cancellation of any Retreats/Services that are booked.
  • If you cancel your appointment less than 48 hours notice or miss your appointment, your deposit will not be returned to you or applied towards future services.
  • If you cancel your appointment (in writing) with more than 48 hours notice, we will return your deposit back to you (excluding group bookings with 4+ people).
  • If you leave the spa without completing your spa retreat, you will forfeit your deposit(s).
  • Deposits received for appointments on Saturdays & Sundays are NON-REFUNDABLE but are transferrable to a different date if cancelled/rescheduled within the allotted times listed above.
  • We appreciate your co-operation and understanding of our cancellation policy.

Refund Policy

  • Caledon Oaks Day Spa strives to provide our clients with exceptional service.
  • Strictly no refunds: We do not accept any refund requests for any spa services/packages.  Everything is final sale and non-refundable.

Gift Certificates

  • We offer digital gift certificates, which can only be purchased by calling us at 647.291.6755.
  • Gift certificates can be purchased for an (eligible) individual service, a monetary amount, or a Spa Package. The minimum monetary amount for a gift certificate is $125.
  • There is no expiry on gift certificates.
  • There is no exchange or refund on gift certificates.
  • We require 24 hours notice (in writing) if you need to cancel or reschedule your appointment.
  • If you reschedule, or cancel your appointment with less than 24 hours' notice or miss your appointment, a $30 per person re-booking fee will be required before booking another appointment under the same Gift Certificate(s).
  • Services included in your package are based on services listed on our website at the time of your booking; not based on when the Gift Certificate is purchased.