Spa Etiquette

We have put strict protocols and measures in place to ensure the safety of everyone entering the spa.

Click here to read our full COVID-19 protocol.

Some physical ailments may prevent you from receiving certain treatments.

  • Pregnancy

  • Allergies

  • Recent surgeries

  • Physical ailments such as epilepsy, cancer, diabetes, cardiac problems

  • If you are affected by any of the health conditions listed above, or others that aren’t listed, please consult with your physician prior to booking a treatment at Caledon Oaks

  • Please inform us of any conditions when making a booking

  • Caledon Oaks Day Spa cannot be held responsible for illness or injury due to client negligence

Dressing During Treatment

  • Only leave your underwear on (ladies remove your bra)

  • You will be draped with sheets/towels during your treatment, except for areas being treated

Important Notes

  • Please allow an hour between your last meal and your treatments.
  • We charge a $10 fee for polish take off. To avoid this charge, please make sure your nails are free from any polish.
  • We do not take off shellac.
  • Caledon Oaks Day Spa is a non-smoking facility.
  • All of our prices are in Canadian Currency. Prices and services are subject to change.
  • We require a deposit upon booking that will be applied towards the cost of your services.
  • All applicable single services: $40 deposit required
  • Retreats with 1-3 people: $60 deposit required
  • Retreats/Services booked with 4+ people: $100 NON-REFUNDABLE Deposit Required
  • Accepted forms of payment: all major credit cards, cash, EMT.
  • First time clients will need to fill out an Intake Form.
  • Please note, we welcome men at the spa, but they must be accompanied by a female. Thanks for your understanding in this matter.
  • If you have won a Caledon Oaks Day Spa Giveaway Package, it must be redeemed within 30 days of the contest end date.
  • We require a $50 deposit to secure your reservation. Deposit will be returned to you after your appointment has been completed.

Cancellation Policy

  • We require (in writing) a minimum of 48 hours advance notice for the cancellation of any Retreats/Services that are booked.
  • If you cancel your appointment less than 48 hours notice or miss your appointment, your deposit will not be returned to you or applied towards future services.
  • If you cancel your appointment (in writing) with more than 48 hours notice, we will return your deposit back to you (excluding group bookings with 4+ people).
  • If you leave the spa without completing your spa services/retreat, you will forfeit your deposit and be charged for any services/amenities that have been started/and or completed.
  • We appreciate your co-operation and understanding of our cancellation policy.

Rescheduled Appointments

  • We require at least 24 hrs notice if you need to reschedule your appointment.
  • Please note, we allow 1 reschedule of your appointment, under the same deposit.
  • If you miss your rescheduled appointment or need to reschedule again; you will forfeit your original deposit and will need to put down a new deposit for any future re-bookings.