Spa Etiquette


We have put strict protocols and measures in place to ensure the safety of everyone entering the spa.

Click here to read our full COVID-19 protocol.


Some physical ailments may prevent you from receiving certain treatments.

  • Pregnancy

  • Allergies

  • Recent surgeries

  • Physical ailments such as epilepsy, cancer, diabetes, cardiac problems

  • If you are affected by any of the health conditions listed above, or others that aren’t listed, please consult with your physician prior to booking a treatment at Caledon Oaks

  • Please inform us of any conditions when making a booking

  • Caledon Oaks Day Spa cannot be held responsible for illness or injury due to client negligence

Dressing During Treatment

  • Only leave your underwear on (ladies remove your bra)

  • You will be draped with sheets/towels during your treatment, except for areas being treated


Important Notes

  • Please allow an hour between your last meal and your treatments.
  • If your retreat includes nail work we will send you specific instructions in your booking confirmation/appointment details. We do not remove polish/shellac/gel at the spa.
  • Caledon Oaks Day Spa is a non-smoking facility.
  • All of our prices are in Canadian Currency. Prices and services are subject to change.
  • We require a deposit upon booking that will be applied towards the cost of your services.
  • Retreats with 1-3 people: $60 deposit required
  • Retreats/Services booked with 4+ people: $100 NON-REFUNDABLE Deposit Required
  • Accepted forms of payment: all major credit cards, cash, EMT.
  • First-time clients will need to fill out an Intake Form.
  • We welcome females (individuals, pairs, or groups), couples, or co-ed groups.
  • If you have won a Caledon Oaks Day Spa Giveaway Package, it must be redeemed within 30 days of the contest's end date.
  • We require a $50 deposit to secure your reservation. The deposit will be returned to you after your appointment has been completed.

Cancellation Policy

  • We require (in writing) a minimum of 48 hours advance notice for the cancellation of any Retreats/Services that are booked.
  • If you cancel your appointment less than 48 hours notice or miss your appointment, your deposit will not be returned to you or applied towards future services.
  • If you cancel your appointment (in writing) with more than 48 hours notice, we will return your deposit back to you (excluding group bookings with 4+ people).
  • If you leave the spa without completing your spa services/retreat, you will forfeit your deposit and be charged for any services/amenities that have been started/and or completed.
  • We appreciate your co-operation and understanding of our cancellation policy.

Rescheduled Appointments

  • We require at least 24 hrs notice if you need to reschedule your appointment.
  • Please note, we allow 1 reschedule of your appointment, under the same deposit.
  • If you miss your rescheduled appointment or need to reschedule again; you will forfeit your original deposit and will need to put down a new deposit for any future re-bookings.

Gift Certificates

  • We offer digital gift certificates, which can only be purchased by calling us at 647.291.6755.
  • Gift certificates can be purchased for an (eligible) individual service, a monetary amount, or a Spa Package. The minimum monetary amount for a gift certificate is $125.
  • There is no expiry on gift certificates.
  • There is no exchange or refund on gift certificates.